wedding and corporate caterer in Richmond Hill

Policy


Our Policy

At Big City Gourmet we strive to offer the best service and the best quality on each and every order. We do not cut corners when it comes to the quality of our products and we serve each and every customer to the best of our abilities.

Satisfaction Policy

If for whatever reason you are not satisfied with the quality of your order, missing items, or incorrect items. Please contact us at: 905.508.2666 to resolve the issue. Big City Gourmet reserves the right to determine the validity of all claims made in regards to order satisfaction and order correctness. To avoid abuse of customer service guidelines we ask that issues and complaints be received within 4 hours of order placement so that we may accurately assess and correct issues.

Credits

To resolve any and all concerns a credit may be granted for a future order. Credits may not be converted to cash. All credits are time sensitive and must be redeemed within 30 days of issue date or credits will become invalid.

All Sales are Final

Because you order is individually prepared for you, the order cannot be cancelled or refunded.

Menu & Pricing

Please note that all product prices are subject to change without notice. Big City Gourmet reserves the right to increase or decrease pricing based on changing market influences such as Paper, manufacturing, transportation, fuel, and labor cost. For the most recent pricing and specials please refer to our website.

Delivery Policy

All delivery details will be determined prior to the sale.

eClub Members, Coupons & Special Offers

Coupon offers cannot be combined. Coupon offers are valid toward regular priced items only.

Personal Information

We collect Name, Email Address, Phone Number & Delivery Address where applicable. This information is NOT shared, rented or sold to any 3rd parties.

Note: All transactions will be processed in CDN.

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